We are committed to getting your order to you as quickly and reliably as possible. Please review the information below for details on processing times, shipping methods, and delivery estimates.
Order Processing
- Orders are processed Monday through Friday, excluding federal holidays.
- Orders placed before 12:00 PM EST are typically processed the same business day.
- Orders placed after 12:00 PM EST or on weekends/holidays are processed the next business day.
- You will receive an email confirmation with tracking information once your order has shipped.
Domestic Shipping (United States)
- Standard Shipping (5–7 business days): Free on orders over $100; $5.99 on orders under $100.
- Expedited Shipping (2–3 business days): $12.99 flat rate.
- Overnight Shipping (1 business day): $24.99 flat rate. Order must be placed before 12:00 PM EST.
- All domestic orders ship via USPS, UPS, or FedEx at our discretion.
International Shipping
- We currently ship to select international destinations.
- International shipping rates and estimated delivery times are calculated at checkout.
- Standard International delivery typically takes 7–21 business days depending on the destination country.
- Customers are responsible for all import duties, customs fees, and taxes imposed by their country.
- Helix Pure is not responsible for delays caused by customs processing.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this number on the carrier's website to monitor your shipment in real time. Please allow up to 24 hours after receiving your tracking number for the carrier's system to update.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. Helix Pure is not responsible for orders delayed or lost due to incorrect or incomplete addresses. If you need to update your address after placing an order, contact us immediately at helixpurepeptides@gmail.com. We can only make changes before an order is processed.
Lost or Damaged Shipments
- If your package appears lost in transit, please contact us at helixpurepeptides@gmail.com after the estimated delivery window has passed.
- If your order arrives damaged, please take photos of the packaging and products and contact us within 48 hours of delivery.
- We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement shipment.
Order Cutoff for Same-Day Processing
To qualify for same-day processing, orders must be placed before 12:00 PM Eastern Standard Time on a business day. Orders placed after this cutoff will be processed the following business day.
Contact
For shipping-related inquiries, please contact our support team at helixpurepeptides@gmail.com. We aim to respond to all inquiries within one business day.