Shipping policy
Shipping Policy
Helix Pure is committed to timely and secure delivery of your order.
Order Processing
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods
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Shipping options and costs are calculated at checkout.
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We ship within the United States unless otherwise stated.
Delivery Timeframes
Delivery times vary based on location and carrier. Estimated delivery dates are not guaranteed.
Risk of Loss
Once an order has been shipped and transferred to the carrier, Helix Pure is not responsible for delays, loss, or damage caused by the carrier.
Address Accuracy
Customers are responsible for providing accurate shipping information. Additional fees may apply for reshipments due to incorrect addresses.
Return & Refund Policy
Due to the medical and healthcare-related nature of our products, ALL SALES ARE FINAL.
No Returns or Exchanges
We do not accept returns, refunds, or exchanges once an order has been placed and shipped. This policy exists to ensure:
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Product integrity
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Patient safety
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Regulatory compliance
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at [support@helixpure.com] with:
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Order number
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Description of the issue
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Photos if applicable
We will evaluate the issue and, at our discretion, provide a replacement or resolution.