At Helix Pure, your privacy is a priority. This policy explains what information we collect when you visit our site or place an order, how we use it, and your rights regarding your personal data.

Information We Collect

• Contact information: name, email address, phone number.
• Billing and shipping address for order fulfillment.
• Payment information: processed securely by our payment processor; we never store full card numbers.
• Browsing data such as IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).
• Order history and communication records when you contact our support team.

How We Use Your Information

• To process, fulfill, and ship your orders.
• To send order confirmations, shipping updates, and support communications.
• To send promotional emails and offers. You may opt out at any time.
• To improve our website, products, and customer experience through analytics.
• To comply with legal obligations and prevent fraudulent transactions.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics about site usage. You can control cookie settings through your browser at any time. Disabling cookies may affect some functionality of our site.

Third-Party Sharing

• Payment processors (e.g., Stripe) to handle transactions securely.
• Shipping carriers to fulfill and track your orders.
• Analytics providers (e.g., Google Analytics) to understand site traffic.
• Email marketing platforms to deliver communications you have opted into.
• We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven years.

Your Rights

• Access: request a copy of the personal data we hold about you.
• Correction: request that inaccurate or incomplete data be corrected.
• Deletion: request that your personal data be erased, subject to legal obligations.
• Opt-out: unsubscribe from marketing communications at any time via the link in any email.
• To exercise these rights, contact us at helixpurepeptides@gmail.com.

Security

We implement industry-standard security measures including SSL encryption, access controls, and secure payment processing to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: helixpurepeptides@gmail.com.